WhatsApp Chatbots
Automate chat to scale up your operation capacity
When our friends or family whatsapp us, we’re always happy to respond or feel free to procastinate on that text. However, texting could be quite stressed when it comes to business messaging from customers, partners, investors or colleague. We therefore summarize a few daily scenarios which we have seen so much value from having a chatbot in place for your WhatsApp Business Account.
Automate your sales and customer service support
Open a new communications channel
Create a communications channel where your users can reach your business on demand.
Analyse users & messages to convert sales
Better customer satisfaction with qualified leads
Your chatbot will always respond in a positive attitude that is dedicated to helping your customers.
Sanuker, WhatsApp Business Solution Provider since 2019
How WhatsApp can help?
Sending confirmation and reminder WhatsApp messages
Situation
Amy has been busy up and down for running a product launch event next week, and she is worried about the attendance rate.
Although she has set up email confirmation and reminder already, the low open rate from email give her a sense of discomfort. She decided to take it a personal challenge to send a reminder one by one from her WhatsApp. She immediately finds it a mission impossible for the following reasons:
Painpoints
over 300+ guests, and it is time consuming to change every name for each message .
the guests respond to her personal WhatsApp, and she needs to reply timely out of her busy schedule.
she finally got blocked by WhatsApp for suspicious behaviour.
Solution
A simple WhatsApp chatbot could help Amy to automate send out confirmation and reminder to the guests, without risking her WhatsApp blocked. The chatbot can also send out an interactive button for guest to respond.
Qualifying sales leads through a few WhatsApp questions
Situation
John is a top sales executive at a B2B company.
He has been managing existing key relationships, while he also spends sometimes to nurture the new prospects. Sometimes, he felt that it is a waste of his time to respond to those new leads, as the good quality of the leads is not always guaranteed
Painpoints
every lead is a hope, but mostly a disappointment
he could only give a late response, as he is occupied by phone calls or meetings
there is no response when he asks for more information from the prospect
Solution
A simple WhatsApp chatbot could help John to obtain 80% of relevant information, such as budget size, time to market, interested product, before John decides when and how he responds to these leads. He could now spend 30% more time on his key accounts and 50% more time on good prospect
Giving a quick answer to obvious questions from customers
Situation
Mary is running a small customer support team for B2C company.
At the peak season, they could manage up to 100+ enquiries. She is having a conflict with her management cassionally, as she needs to maintain the quality and response rate with a limited team size
Painpoints
customers expect a faster response from WhatsApp than phone calls and emails
since every WhatsApp message is saved on customers’ device, the response need to be accurate
it is very challenging to contract a new talent or retain an existing talent
Solution
A simple WhatsApp chatbot could give the quick answer to customers’ common questions, which could take away 60% of the time pressure, and 40% of the work load from Mary’s thin customer team. We also connect the chatbot to a knowledge base, where the chatbot could be more powerful over the time.
WhatsApp Chatbot Popular Use Cases
Explore WhatsApp chatbot features to be included in your website to elevate customer experience.
Restock Notification
Product Recommendation
Manage Alerts
Account Updates
Shipping Notification
Personalized Promotions
24/7 Brand Ambassador
Agent Handoff
Leverage the wide user base of WhatsApp and our expertise to generate more leads and build customer loyalty.
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