Our work is endorsed by WhatsApp officially

Read the success story here

It is in our Sanuker’s DNA that we deliver project success with regional teams. We work closely with Urbanic’s Chinese operation team and Indian customer service team to take the brand’s shopping experience to next level.

WhatsApp Business API

Sanuker is WhatsApp Business Solution Provider

Unlike the free WhatsApp App and WhatsApp Business App, WhatsApp Business API is designed for brands to commit to a customer-centric service model at a 24-hour service level agreement. The design of the API shares the essence of serve-to-sell culture, to build an effective value-based relationship with consumers.

From an Enterprise Perspective: WhatsApp App vs. WhatsApp Business App vs. WhatsApp Business API

	WhatsApp Business API	WhatsApp Business App	WhatsApp App
Data Storage	Designated environment by enterprise	Staff’s work phone	Staff’s personal phone
Automation	Yes, by chatbot dialogue	Everything manual	Everything manual
Push notification	Both automatic and manual operation	Manual operation only	Manual operation only
Multi-agents	Yes	Single admin only	Single admin only
CRM Integration	Yes	No	No
Green Tick (Verification)	Pilot program available for a small number of brands	No	No

WhatsApp Landing is a New Must-Have Solution

By building a chatbot on WhatsApp for your business with the API, you will be able to keep your customers entertained, and your team of live agents can step in to provide assistance to resolve customer enquiry. We have prepared a 3-minute summary of highlights about WhatsApp Business API, you may read all the dos and don’ts here.

You may enjoy our webinar – WhatsApp Landing – Chatbot Strategy #201 below.

Stella is a very user-friendly and powerful platform facilitating us to build the dialogue trees and manage the content library without any hassle. With Stella, it is possible, even for non-techies, to build a DIY chatbot on WhatsApp easily.

Ms. Kelly Yeung, Deputy General Manager, Operations Department

Code-Free Chatbot Builder for WhatsApp

Build your unique WhatsApp business experience!

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