WhatsApp Business API
WhatsApp Business API is designed to become the most efficient business messenger. So why not meet your customers where they already are – WhatsApp.
Unlike the free WhatsApp app and WhatsApp Business app, WhatsApp Business API is designed for brands to commit to a customer-centric service model at a 24-hour service level agreement.
The design of the API enables you to build an effective value-based relationship with your customers.
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The different WhatsApp solutions from an Enterprise Perspective
| WhatsApp Business API | WhatsApp Business App | WhatsApp App | |
|---|---|---|---|
| Data Storage | Designated environment by enterprise | Staff’s work phone | Staff’s personal phone |
| Automation | Yes, by chatbot dialogue | Everything manual | Everything manual |
| Push notification | Both automatic and manual operation | Manual operation only | Manual operation only |
| Multi-agents | Yes | Single admin only | Single admin only |
| CRM Integration | Yes | No | No |
| Green Tick (Verification) | Pilot program available for a small number of brands | No | No |
WhatsApp Business API
Sanuker is a whatsApp Business Solution Provider
Customer-Centric Model
The API is designed for brands to commit to this type of model at a 24-hour service level agreement.
Scaling and Cost Efficient Solution
Scale up your operation model to handle large quantities of online enquiries. A chatbot can automatically reply and screen out all the basic enquiries with pre-set conversation while collecting basic information before escalating the enquiries to the customer service team to handle complicated issues.
Serve-to-sell culture
In order to build an effective value-based relationship with customers.
WhatsApp Landing is a New Must-Have Solution
By building a chatbot on WhatsApp for your business with the API, you will be able to keep your customers entertained, and your team of live agents can step in to provide assistance to resolve customer enquiry. We have prepared a 3-minute summary of highlights about WhatsApp Business API, you may read all the dos and don’ts here.
You may enjoy our webinar – WhatsApp Landing – Chatbot Strategy #201 next.
Start using WhatsApp Business API today with Sanuker.
Our work is officially endorsed by WhatsApp
Building consumer trust with WhatsApp Business API
It is in our Sanuker’s DNA that we deliver project success with regional teams. We work closely with Urbanic’s Chinese operation team and Indian customer service team to take the brand’s shopping experience to next level.
More Succes Stories with WhatsApp Chatbots
Look at how other brands used WhatsApp Chatbots to create a better customer journey.
With Sanuker, we can quickly build custom applications with WhatsApp Business API and push important messages to our customers via WhatsApp.
It also enables our development team to easily build a robotic customer service system, which significantly improves our customer experience.