Perfect CS solution for
Microsoft Teams users
Manage all customer enquiries and internal chats on Microsoft Teams
Expensive inbox license fee for large customer service team?
If you are Microsoft Teams users, Sanuker’s exclusive Teams Inbox Solution got you covered.
You can communicate seamlessly with internal colleague while replying to customers coming from WhatsApp, Messenger, Instagram, Website, and WeChat all on Teams.
What is Micosoft Teams Inbox Solution?
Convert your current working communication channel directly into an inbox, to manage all customers enquiries at once.
How does Micosoft Teams Inbox work?
Perfect Live Chat Tool for Customer Service Team
Anna, customer service head, receives complains from customers as her team constantly miss out their enquiries. She also has difficulty in managing the team’s performance.
Miss out customer enquiries, resulting in low satisfaction
Hard to monitor the teams’ performance and response
Need to install an additional inbox to response to customer enquiries
With Microsoft Teams Inbox Solution, Anna solved her problems as:
The solution consolidates all customer enquiries from online channels into Microsoft Teams.
Live Analytic Dashboard allows Anna to monitor the team’s performance and keep track of every responses.
Businesses can enable live chat features with customers with Microsoft Teams, expanding the usage of Teams from internal to external communications.
Integrate all communications in one platform
Enable you to keep track and answer to all customer enquiries from WhatsApp, Messenger, Instagram, Website, and WeChat
Unlimited agent seats, scale with your company with no extra cost
Same price for all agents seats with flexible and scalable solution
Accelerate both inter-team and Intra-team communication
Invite your team member or other teams to join the conversation with simple commands
Enhance customer experience
Provide holistic customer service support with live chat
We also support Freshdesk and SalesForce integration!
increase in the first time resolution rate on WhatsApp compared to IRVS
increase in happy customer score
Drop to 0% Non-Respond Rate