|Number of conversations||Campaign Period|
|Since September 2019|
Urbanic team has been trying to find the best way to engage their Indian customer and provide immediate customer care. As WhatsApp is one of the top messenger in India, their team has integrated their e-commerce customer management system with their WhatsApp chatbot. Customers are able to receive payment confirmation, manage their existing orders and even track their shipments all within WhatsApp—making the platform a one-stop shop for all of their needs.