Urbanic
Urbanic is an ecommerce application that offers trendy and affordable women’s apparel, accessories and lifestyle items in India. As an online brand, Urbanic wants to build a closer relationship with customer and earn more purchases by always being available for its customers and providing exceptional service.
Industry | E-commerce
Urbanic Chatbot
FunctionsPlatform
Notification, E-commerceWhatsApp
Number of conversationsCampaign Period
Since September 2019

Urbanic team has been trying to find the best way to engage their Indian customer and provide immediate customer care. As WhatsApp is one of the top messenger in India, their team has integrated their e-commerce customer management system with their WhatsApp chatbot. Customers are able to receive payment confirmation, manage their existing orders and even track their shipments all within WhatsApp—making the platform a one-stop shop for all of their needs.

Urbanic ChatbotUrbanic ChatbotUrbanic Chatbot

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