Cooking Oil and Health Committee
The Cooking Oil & Health Committee utilises scientific fact and unbiased research to clear up misunderstandings about oil intake, while at the same time providing cooking oil-related health tips to the general public and promoting healthy eating habits.
Industry | Public Organization
COHC Chatbot
FunctionsPlatform
Information Display, FAQWeb
Number of conversationsCampaign Period
11,000+Nov 2018 to present

In order to promote the knowledge of oil use and oil-related health tips, COHC decided to build a FAQ chatbot to answer general public’s question. The chatbot is able to process user input with keywords and provide suitable answers. Upon provision of answer, chatbot will immediately ask a follow-up question to collect user’s feedback.

Significance

  • Provide correct answer to general public in less than 2s message processing time
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