Cooking Oil and Health Committee

Company Name: Cooking Oil and Health Commitee
Industry: Public Organization

The Cooking Oil & Health Committee utilizes scientific fact and unbiased research to clear up misunderstandings about oil intake, while at the same time providing cooking oil-related health tips to the general public and promoting healthy eating habits.

COHC Chatbot

Functions

Information Display, FAQ

Platform

Web

Number of conversations

11,000+

Campaign Period

Nov 2018 to present

In order to promote the knowledge of oil use and oil – related health tips, COHC decided to build a FAQ chatbot to answer general public’s question. The chatbot is able to process user input with keywords and provide suitable answers. Upon provision of answer, chatbot will immediately ask a follow-up question to collect user’s feedback.

Significance

  • Provide correct answer to general public in less than 2s message processing time

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