Ngong Ping 360 Success Story

We have all been there, arriving at a tourist spot feeling excited until we see the long queue that kills the thrill. To better execute crowd control measures, we co-created with Ngong Ping 360 to develop the “NP360 EQ-Pass System” to optimize travelers’ experience.

Parallel use of online chatbots with offline kiosks and still be able to consolidate and manage data in just one single database

60%

The amount waiting time tourists saved up thanks to the chatbot

np360-logo

Company Name: Ngong Ping 360
Industry: Tourism, Public Transport
Function: E-queuing
Platform: Facebook, WeChat, Kiosk

Ngong Ping 360 is a gondola lift on Lantau Island in Hong Kong and a subsidiary of the MTR Corporation. Ngong Ping Cable Car connects downtown Tung Chung and Ngong Ping on Lantau Island. Adopting a safe and reliable bi-cable ropeway, the cable car is first-of-its-kind in Hong Kong.

challenge

The Challenge

Avoid Long Queues for the Cable Car

The project goal is to avoid long queues outside Ngong Ping 360 and to help tourists better utilize their travelling time.

solution

The Solution

Get a Ticket Without Physically Lining Up

Tourists need to first select the package they want to purchase and the number of people traveling along, upon confirmation to accept terms and conditions, an assigned EQ-pass ticket with a QR code will be generated. Tourists just need to show their EQ-pass tickets to the staff to validate their tickets.

The EQ-Pass system is available on three platforms: Facebook Messenger, WeChat, and physical vending machines. Tourists can either get EQ-pass online on Facebook Messenger or WeChat chatbot, or get EQ-pass offline at on-site vending machines. Tourists who get an online EQ-pass and also confirm to receive reminders will receive a push notification when it’s almost their turn.

The EQ-pass system supports both Tung Chung station and Ngong Ping station, the former one for riding the cable car up to the mountain while the latter one for going back down to the city.

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