mediQuo Success Story
Bringing the medical consultation to WhatsApp: booking, patient verification and visit closure in one channel
Brand: mediQuo
Industry: Telemedicine (white-label)
Country: Spain, operating in 6 countries
BSP: WOZTELL (Meta BSP)
Services: Sanuker
Spain and Latin America’s leading telemedicine platform partnered with WOZTELL and Sanuker to manage the entire patient-doctor communication journey through WhatsApp—from identity verification and appointment confirmations to reminders and post-consultation workflows.
70,000
appointments managed on WhatsApp
29,000
OTP verifications delivered
+50,000
patients reached in 6 countries
High
account quality maintained (Meta)
Industry: Telemedicine (white-label)
Country: Spain, operating in 6 countries
BSP: WOZTELL (Meta BSP)
Services: Sanuker
Spain and Latin America’s leading telemedicine platform partnered with WOZTELL and Sanuker to manage the entire patient-doctor communication journey through WhatsApp—from identity verification and appointment confirmations to reminders and post-consultation workflows.
The Challenge
Three critical moments that SMS and manual steps could not hold
mediQuo relied on SMS OTP codes for access, faced missed appointments that cost it twice over, and depended on manual follow-ups to close each visit and trigger billing. The goal was to unify identity verification, appointment confirmation and reminders, and visit closure in a single secure WhatsApp channel, in the same languages and countries mediQuo serves, without adding platform complexity.
The Solution
The clinical conversation, end to end, on WhatsApp
mediQuo partnered with WOZTELL, Meta’s official WhatsApp Business Solution Provider, and its Sanuker services team to move four critical flows onto WhatsApp: OTP verification for doctors and patients; appointment confirmation with a contact-guide video; automatic reminders 24 hours and 10 minutes before each visit using Meta-approved Utility templates; and visit closure by the professional, which triggers partner billing and payment. Everything runs on WOZTELL’s REST APIs and webhooks, integrated with mediQuo’s scheduling, HIS and CRM, with templates in Spanish, English and Portuguese across six countries.
The Results
Conversational infrastructure that scales with the business
In six months from launch, mediQuo unified three critical moments of its clinical operation, verify, remind and close, in a single channel, at international scale, while maintaining an account quality rated High by Meta. The result was not just migrating a channel: it gave mediQuo a conversational infrastructure able to scale with its geographic expansion and new insurer partners, without multiplying operational complexity.
What customers say
At Sanuker, we help brands transform WhatsApp into a scalable business channel
From automated booking flows to conversational consultation, our solutions enable seamless customer journeys that drive measurable growth.
If you’re looking to increase bookings, improve conversions, and enhance customer experience through WhatsApp Business Platform, let’s talk.
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