Instagram offers a personal connection at every stage of the customer journey.
The Messenger API for Instagram enables brands to connect with customers on their preferred messaging channel. By integrating existing tools and data, the Messenger API makes it easy to manage large volumes of customer messages, enabling you to turn conversations into business outcomes.
Messenger API for Instagram puts messaging into action
Easy integration with other platforms
Seamlessly connects to existing tools and databases, providing a holistic view of customer interaction.
More efficient work processes
Simplifies work processes, enabling brands to respond to significantly higher message volumes in less time.
Excellent customer experience
Enhances the customer experience with robust messaging capabilities, automation support and a consistent, ongoing conversation. You may also engage your customer with automated chat to drive checkouts, campaigns, handling enquiries.
Meet customers and resolve queries from posts, stories or direct DMs at scale on Instagram without redirecting to other channels.
Combine the best of in-store shopping with the convenience of online shopping.
Engage brand-lovers and outreach to potential customers with messaging-powered campaigns, (e.g. promo code and welcome offer) to start conversation and drive awareness.
Customer Analytic* Reveals Instagram Drives eCommerce Sales
Took action after seeing product information on Instagram.
Made a purchase when or after seeing a product or service on Instagram.
Said Instagram helps with discovering products or service.
Visited the brand's website or app after seeing it on Instagram.
Increase qualified leads with Messenger API for Instagram
Success stories with Instagram Chatbots
Look at how other brands used Instagram Chatbots to build a better customer journey.