Sanuker blog
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Differences between omnichannel and multichannel chatbots?
There is a lot of confusion around the words “omnichannel” and “multichannel”. They sound similar and both involve chatbots that communicate on multiple channels, but there is an important difference. Omnichannel chatbots can track a user across multiple channels and...
Improving client communications in logistics
In our previous article, we discussed how technology can help logistics companies to improve their internal communications. We looked at how using systems that the company’s staff and partners are already accustomed to can help increase adoption and automation, and...
Maintaining the human touch in augmented customer service
Sometimes customer service requires a human touch. It can be for a variety of reasons, maybe the emotional situation of the person we are talking to is very delicate, or perhaps they are a very important customer. Whatever the reason, sometimes there is no way around...
How to sell cars to the millennial generation
When we talk about millennials and newer generations in general, it is easy to imagine people who do not yet have significant buying power and aren’t terribly relevant to a company’s strategy. It is an easy mistake to make and can cause companies to ignore trends that...
Improving internal communication in logistics
Logistics is a very complex industry, with the mission of connecting an almost infinite amount of points with each other and move items of all shapes and sizes between them. Coordination and information sharing is crucial to the success of this industry, but not...
Improve passenger satisfaction on cruise ships with chatbots
Going on a cruise is the perfect holiday for many. It is a relaxing way to see the world, floating from port to port in a giant hotel and resort, with plenty of entertainment options to choose from… It sounds idyllic, but it is also an experience where relaxation is...
Types of Chatbot dialogue: one-way, two way and guided task
What kind of chatbot do you need? Does it need to provide simple, one-way interactions or be able to hold a more complex conversation? On this blog, we have often pointed out that complexity is not necessarily a good thing for a chatbot and this case is no exception....
How to build resilience in chatbot strategies
On the 16th of December Facebook pages in Europe will lose some of their functionalities due to a change in local privacy regulations. The change will affect all European pages as well as all pages with European admins and any chats with users in Europe. There...
Hotels could gain more control with chatbots
In the hotel and hospitality industry aggregators and OTAs wield a lot of power. They control key distribution channels, take large commissions, and often require hotels to offer the same prices on their own site. As a result, any sale made directly by the hotel...
Preventing pandemic burnout with early detection systems
Covid-19 has to lead to unprecedented levels of stress for both companies and employees. Everyone has been affected in one way or the other, and the internet is quickly filling with studies on the economic impact of worsening mental health, lost productivity, and lost...
Sanuker at the event of Destaca 2020 in Spain
Sanuker presents its technology & vision for the future at Destaca 2020, in Spain. José Perez – Sanuker partner – urges companies and local government agencies to understand that digital transformation is not the same as just digitalizing a company: A chatbot can...
How chatbots can help solve the paradox of choice
Too much choice will kill you if you can’t make up your mind; torn between a product and the one you leave behind, you are headed for the checkout, but… ok we’ll stop there. What we meant to say is that choice can be a complex topic both in life and in...