Sanuker blog
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The chatbot revolution is now, what are you waiting for?
Today the chatbot market is worth 396 million USD, by 2027 it will be worth 1.953 million. Or in other words, it will have become 5 times bigger. If you are a company that is considering a chatbot or is not sure what this growth means, this article is for you. ...
Managing crises in the travel industry: how technology can help
There are some industries where everything happens online, or inside a building behind closed doors. Industries that, like a can of coke, will taste just as good (or bad) regardless of what is happening outside. Then, there are industries like transportation or...
The Chinese New Year has arrived. What will it bring?
The 12th of February will mark the official start of the year of the Ox. Here in Hong Kong, all the shop fronts are filled with red decorations, and everyone is excited to finally say goodbye to a very difficult year. Despite the COVID-19 restrictions that have forced...
What do chatbots and shoes have in common?
Chatbots are like shoes. If they fit well, they will make our life easier and more comfortable, if they don’t they will only cause problems and stress. It is important to choose them wisely, making sure they are built well, and that they fit the needs of our company....
Will the WABA pricing test in Mexico affect chatbots?
WhatsApp has recently announced that on the 1st of February 2021 it will test a new pricing system for the Mexican market. The test will only affect messages sent to WhatsApp users with a Mexico phone number, regardless of the company’s location. At the moment, it is...
Differences between omnichannel and multichannel chatbots?
There is a lot of confusion around the words “omnichannel” and “multichannel”. They sound similar and both involve chatbots that communicate on multiple channels, but there is an important difference. Omnichannel chatbots can track a user across multiple channels and...
Improving client communications in logistics
In our previous article, we discussed how technology can help logistics companies to improve their internal communications. We looked at how using systems that the company’s staff and partners are already accustomed to can help increase adoption and automation, and...
Maintaining the human touch in augmented customer service
Sometimes customer service requires a human touch. It can be for a variety of reasons, maybe the emotional situation of the person we are talking to is very delicate, or perhaps they are a very important customer. Whatever the reason, sometimes there is no way around...
How to sell cars to the millennial generation
When we talk about millennials and newer generations in general, it is easy to imagine people who do not yet have significant buying power and aren’t terribly relevant to a company’s strategy. It is an easy mistake to make and can cause companies to ignore trends that...
Improving internal communication in logistics
Logistics is a very complex industry, with the mission of connecting an almost infinite amount of points with each other and move items of all shapes and sizes between them. Coordination and information sharing is crucial to the success of this industry, but not...
Improve passenger satisfaction on cruise ships with chatbots
Going on a cruise is the perfect holiday for many. It is a relaxing way to see the world, floating from port to port in a giant hotel and resort, with plenty of entertainment options to choose from… It sounds idyllic, but it is also an experience where relaxation is...
Types of Chatbot dialogue: one-way, two way and guided task
What kind of chatbot do you need? Does it need to provide simple, one-way interactions or be able to hold a more complex conversation? On this blog, we have often pointed out that complexity is not necessarily a good thing for a chatbot and this case is no exception....