Banned from WhatsApp? Here’s what happened and what you can do.

There are 2 million active users on WhatsApp, so today‘s companies prefer to reach potential customers through the platform. As a business messaging solution expert, Sanuker encounters all sorts of  messaging problems when companies come for advice. One of the most common problems is that their companies’ WhatsApp number got blocked by WhatsApp. This blog post will answer all your questions and everything you need to know when your number is banned.

When you see an error message when trying to access WhatsApp: “Your phone number is banned from using WhatsApp. Contact support for help.” or failed to login to your WhatsApp, your number has a high chance that it is banned.

Why is my WhatsApp number banned?

Though sometimes it can be frustrating and not knowing the reason why your WhatsApp number is banned, here are the most common reasons:

• 1. WhatsApp received complaints/reports to your WhatsApp number

Over-using broadcast lists or sending messages to unknown WhatsApp users may lead to being reported. In order to protect the users, WhatsApp banns accounts that have been reported multiple times.

• 2. WhatsApp detected unusual activities

WhatsApp uses both machine learning technology and reports from users to detect and ban accounts to prevent abuse of automated and bulk messaging. Also, WhatsApp does not allow accounts or groups in unauthorized or automated ways, or use modified versions of WhatsApp.

Tips 1: Pay attention to the number of messages being sent

Some companies have been banned for sending broadcast messages automatically in large quantities in a short period of time. Although there is no clear numerical guideline, if your promotional messages can be limited to a certain number and distributed in batches, it could be less risky. In addition, if their system recognizes that you have sent too many pictures within a message, your account may also be blocked.

Tips 2: Use your business email to contact WhatsApp to increase business credibility

What to do to retrieve the number?

If your WhatsApp number is banned, it is very troublesome to apply for reopening another business account, and you cannot connect with the customers during the suspension period. Furthermore, you may lose all your customers’ contact number , conversations and the current WhatsApp number you are using will not be able to be used anymore. So what can you do if your number is banned?

Step 1: Stay calm, and contact WhatsApp support via business email

Explain the importance of your WhatsApp number and normal practise of using the number

Step 2: Provide evidence to authenticate your real business number

The real account number must be provided when applying for a business number. If the number to be unblocked is real, the company will usually be required to provide evidence such as personal information, phone bills, etc. to prove that the business number is real.

Step 3: Wait patiently, it usually takes 2 weeks handling time

Some cases show that if a business number is unfortunately blocked, the user may not be able to unblock it. If you get lucky, you must be careful not to be blocked again. The second time your number is banned will take longer, and there is a greater chance that your account will be permanently blocked by WhatsApp.

Tips 3: Make use of WhatsApp Business Platform 

If a company wants to use WhatsApp as a communication channel for business, especially handling a large message volume and broadcasting updates and promotions regularly, we recommend that you use WhatsApp business platform better, because the number on WhatsApp business platform has been verified in advance, so there will be no more problems.

WhatsApp Business Platform is a unique solution tailored for companies to facilitate corporate communications. Even better, Sanuker is a WhatsApp Business Solution Provider that can help you apply for an official WhatsApp business platform number and get verified!

WhatsApp Business Platform allows businesses to connect with their customers personally and at scale:

• Compared with telephone or email sales, the customer’s WhatsApp message opening rate is as high as 98%.

•  Boost up conversions and sales

•  Increase customer service speed

•  Automate your responses with a chatbot that works 24/7 for you

To learn more about the differences between WhatsApp Business & WhatsApp Business Platform?     Check out this article